Frequently Asked Questions
Below you will find answers to the most common questions about shopping on Shibspot. These FAQs are designed to help buyers understand how the marketplace works, including ordering, shipping, returns, and support.
General
What is Shibspot?
Shibspot is a global marketplace connecting international buyers with independent
sellers and manufacturers located in Japan. We focus on delivering authentic Japanese
products worldwide through a secure and transparent platform.
Who sells the products?
Products are sold by independent sellers based in Japan. Shibspot operates as a
marketplace platform and is not the direct seller unless explicitly stated.
Orders & Payments
How do I place an order?
Browse the marketplace, add items to your cart, and complete checkout using one of the
available payment methods. An order confirmation email will be sent after successful payment.
What payment methods are accepted?
Payments are processed securely via third-party payment providers. Available options
depend on your location and will be shown during checkout.
Shipping & Tracking
Where do orders ship from?
All orders are shipped directly from Japan to the destination address provided at checkout.
How can I track my order?
Tracking details are sent by email once your order ships. You may also track shipments
through the Order Tracking page when Japan Post tracking is available. Please note that
free shipping options may not include tracking information.
How long does shipping take?
Estimated delivery times are displayed on product pages and during checkout. Actual
delivery may vary due to customs inspections or destination country regulations.
Customs, Duties & Taxes
Are customs fees included?
Customs duties, VAT, and import taxes may apply depending on your country. These charges
are the responsibility of the buyer and are not included unless stated otherwise.
Returns & Refunds
What is your return policy?
Eligible items are covered by Shibspot’s 90 Days Money Back Guarantee if they arrive
damaged, defective, significantly not as described, or prohibited. Please refer to the
Returns & Refund Policy for full details.
How do I request a refund?
Contact our support team at
claims@shibspot.com
with your order information and supporting evidence.
Account & Support
Do I need an account to shop?
Browsing is available without an account, but registration is required to place orders
and access order history.
How can I contact customer support?
For general inquiries or assistance, please contact us at
support@shibspot.com.