Commerce Disclosure
This page contains important information required by the Specified Commercial Transactions Act to ensure transparency and protect consumer rights. Please review the following details related to our business operations and policies.
Business Information
Legal Name: Lucas Tsuge
Address: Akasaka 6-8-2, Minato-ku, Tokyo 〒107-0052
Phone Number: 080-8047-0929 (10:00 - 18:00, excluding weekends and holidays)
Email Address: contact@shibspot.com
Head of Operations: Lucas Tsuge
Additional Fees
The following additional fees may apply:
- Shipping Fee: ¥1,000 per box
- Transaction Fee for Konbini Payments: ¥100
Exchanges & Returns Policy
Returns and Exchanges Requested by Customers:
For items before shipping: You can cancel your order by pressing the cancel button on the website.
For items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value if you contact the customer support center within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening.
Returns and Exchanges for Defective Goods and Services:
Please contact the customer support center. We will refund or exchange with new products at our shipping cost.
Delivery Times
Orders will be processed within 3-5 business days. Products should be received within 14 days and are available as soon as you place your order.
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards
- Local Bank Transfer
Payment Period
Credit card payments are processed immediately. For local bank transfers, payment must be made within 3 days of the order date.
Price
The sales price of the product or service (including consumption tax) is listed on each product page. For example, ¥4,000 for the item shown.