Shipping Terms

7.1. Care with Addressing Orders

Orders will be shipped to the address provided at checkout. It is essential that clients ensure the accuracy of the shipping address before finalizing the order. Incorrect or incomplete addresses can lead to delays or non-delivery. To avoid these issues, we strongly recommend verifying the address with your customers before completing the order. We are not responsible for delays or problems arising from incorrect addresses, and clients should ensure their customers are aware of this policy.

7.2. Absent Recipient

If the recipient is unavailable at the time of delivery, the courier may leave a notice or attempt redelivery. It is the recipient's responsibility to monitor tracking information and arrange for redelivery if necessary. Clients should inform their customers about the importance of tracking their orders and being present for delivery. Claims related to missed deliveries due to an absent recipient will not be covered by our platform, and it is crucial for clients to communicate this effectively.

7.3. Incorrect or Incomplete Address

Our platform is not liable for any issues arising from incorrect or incomplete addresses provided by the client. It is essential for clients to thoroughly verify all address details with their customers before finalizing orders. If an order is returned, delayed, or otherwise impacted due to address issues, the client will bear the cost of reshipping and will not be entitled to any compensation or free replacements from our platform.

We strongly recommend utilizing address verification tools to ensure accuracy and minimize the risk of such problems. Any claims or requests for reshipment or reimbursement related to incorrect or incomplete addresses will not be accepted. The responsibility for ensuring accurate address information lies entirely with the client.

7.4. Import Duties and Delivery Charges

Import duties, taxes, and any additional delivery charges are not included in our shipping fees and are the sole responsibility of the recipient. Clients should inform their customers to check with local customs offices for any applicable import duties or taxes before placing an order. Any additional fees incurred due to customs or delivery charges must be settled by the recipient.

In the event that a product is returned due to customs issues, our platform will not be responsible for any associated costs. This includes any additional shipping charges for reshipping or reprocessing the order. Clients will need to cover these costs or seek resolution with the recipient. Our platform will not process a new shipment or refund for products returned due to customs issues.

7.5. Address Change After Payment Confirmation

Once payment has been confirmed, changes to the shipping address cannot be accommodated. Since our processing times are quick, many orders are shipped within hours of payment confirmation. Therefore, address changes post-payment are not possible. Clients should ensure that the shipping address is accurate before completing the payment process to avoid complications.

7.6. Product Not Delivered

If a product is reported as not delivered, our platform will cover the shipping and product cost only if the client provides valid proof through the dispute process. Acceptable proof includes a document from the local post office confirming non-shipment. If such a document is unavailable, the review will be based on tracking data and other relevant information. Clients must initiate a dispute process for resolution, and detailed instructions for submitting a dispute can be found on our dispute guide page.

7.7. Customer Refused to Accept the Order

If a customer refuses to accept the order upon delivery, the client is responsible for resolving the issue. Our platform will not cover costs or losses related to refused deliveries. It is important for clients to communicate with their customers to ensure they are prepared to accept their deliveries. Disputes or claims resulting from refused orders should be handled directly between the client and their customer.

7.8. Tracking Confirms Delivery but Customer Claims Not Received

If tracking information confirms that the order has been delivered but the customer claims they did not receive it, the client must follow a process similar to the one outlined for "Product Not Delivered." This involves providing valid proof through the dispute process, including tracking data and other relevant information. For guidance on submitting a claim and resolving such issues, please visit our dispute guide page for more information.

7.9. Delayed Deliveries

We strive to ensure timely deliveries; however, delays can occur due to unforeseen circumstances. Common reasons for delays include adverse weather conditions, customs processing, or high shipping volumes. While we will do our best to assist in tracking and resolving delays, clients and their customers should be aware that we are not responsible for delays caused by external factors. For tracking and estimated delivery times, clients can refer to the tracking information provided.

7.10. Complaints, Returns, and Exchanges

Complaints regarding shipping issues should be addressed promptly by contacting our support team. For returns and exchanges, the client must follow our return and exchange policy, which requires that requests be initiated within a specified period after receipt of the order. Return and exchange shipping costs are generally the responsibility of the client unless otherwise specified. Detailed instructions for initiating a return, exchange, and handling complaints can be found on our returns and exchange term page.