Return & Exchange Terms

1. Introduction

Welcome to Shibspot. As a dropshipping platform connecting Japanese suppliers with international buyers, we aim to provide clear and fair policies for returns, exchanges, and warranty. This page details our procedures to ensure a smooth experience for all parties involved.

2. Return Policy

Our return policy is designed to address customer dissatisfaction and mistakes:

• Eligibility: Returns are accepted for items that arrive damaged, are incorrect (e.g., wrong item, incorrect quantity), or do not meet the customer's expectations. Requests must be made within 30 days from the delivery date. Items must be unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Products that are customized, perishable, or specified as non-returnable by the supplier are not eligible for return.
• Return Process: To initiate a return, please visit our dispute guide page for more information. Provide your order number, details of the issue, and any relevant documentation (e.g., photos). We will liaise with the supplier to facilitate the return.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a supplier error or a defective product. Use a trackable shipping method and retain proof of shipment.
• Refunds: Refunds will be issued to the original payment method once the returned item is received and verified. Processing times may vary depending on the supplier's location and payment method used.

3. Exchange Policy

Our exchange policy is designed to handle issues related to incorrect or defective items:

• Eligibility: Exchanges are accepted for items that are defective or incorrect upon delivery. Requests must be made within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Exchange Process: To request an exchange, please visit our dispute guide page for more information. Provide your order number, details of the issue, and specify the item you wish to exchange. We will coordinate with the supplier to arrange the exchange.
• Shipping for Exchanges: Customers are responsible for the cost of returning the original item unless the exchange is due to an error on the supplier’s part. We will cover the cost of shipping the replacement item.
• Availability: Exchanges are subject to product availability with the supplier. If the requested item is out of stock, a refund may be issued instead.

4. Warranty Information

Warranties are provided by the suppliers. The following points apply:

• Warranty Period: Warranty details are specified by the supplier and can be found in the product description or packaging. Please review the supplier's warranty terms for specifics.
• Coverage: Warranties typically cover defects in materials and workmanship under normal use. They do not cover damages resulting from misuse, accidents, or unauthorized modifications.
• Claim Process: To make a warranty claim, please visit our dispute guide page for more information. Include your order number and a description of the issue. We will assist in coordinating with the supplier for warranty service.
• Exclusions: Warranties do not cover incidental or consequential damages. Ensure that the product is used according to the supplier’s guidelines to maintain warranty coverage.

5. Dispute Resolution

For any disputes related to returns, exchanges, or warranty claims, please visit our dispute guide page for more information. This page will guide you through the dispute resolution process and provide further assistance.

6. Changes to Return & Exchange Terms

We reserve the right to update or modify our return and exchange terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates. Continued use of our services constitutes acceptance of the revised return and exchange terms.

7. Contact Us

If you have any questions or concerns regarding our return and exchange terms, please feel free to contact our support team. You can reach us through our Contact page. We are here to assist you and ensure that your return and exchange process is as smooth as possible.